Shipping Policy

Thank you for shopping with Toolzone. We are committed to providing reliable shipping and clear delivery information for all our customers.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or holidays.

If we experience a high volume of orders, shipments may be delayed slightly. If there will be a significant delay in shipping your order, we will contact you via email.

Shipping Time

Estimated delivery time is 7–12 business days depending on your location and shipping carrier.

Please note that delivery times are estimates and may vary due to factors outside of our control such as:

• customs processing

• weather conditions

• logistics delays

• peak seasonal demand

Shipping Cost

We may offer free shipping promotions depending on the order value or specific product offers. Shipping costs, if applicable, will be calculated and displayed at checkout.

Customs Duties and Taxes 

By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.

Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.

Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.

The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.

To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.

The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery status.

Tracking information may take 1–3 days to update after shipment.

Incorrect Address

Please make sure your shipping address is correct when placing your order.

We are not responsible for orders delivered to an incorrect address provided by the customer.

Lost or Delayed Packages

If your package appears to be lost or significantly delayed, please contact us and we will assist in resolving the issue with the shipping carrier.

Damaged Items During Shipping

If your item arrives damaged, please contact us within 48 hours of delivery and include photos of the product and packaging so we can assist you.

Contact Us

If you have any questions about shipping, please contact us:

Toolzone
6 Thames Street
Windsor, SL4 1PW
United Kingdom

Email: stoolzone@gmail.com