Refund Policy

At Toolzone, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return or refund according to the conditions below.

Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused and in the same condition that you received it

• The item must be in the original packaging

• Proof of purchase (order confirmation or receipt) is required

Certain items may not be eligible for return for hygiene or safety reasons.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

• Your order number

• Photos of the item and packaging

We will review the issue and arrange a replacement or refund if necessary.

Refunds

Once your return request is approved and the item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original payment method.

Please note that processing times may vary depending on your bank or payment provider.

Return Shipping

Customers may be responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Original shipping costs are non-refundable.

Order Cancellation

Customers may submit cancellation requests before an order is fulfilled through their customer account, where available.

Please note that submitting a cancellation request does not guarantee approval. Orders that have already been processed, packed, shipped, or submitted to our fulfillment partners may no longer be eligible for cancellation.

Exchanges

We replace items only if they are defective or damaged.

European Union Customers

Customers located in the European Union may have additional rights under applicable EU consumer protection laws, including a 14-day right of withdrawal where applicable.

Eligible withdrawal, return, and cancellation requests may be submitted through the customer account portal available on our store.

Contact Us

If you have any questions about returns or refunds, please contact us:

Toolzone
6 Thames Street
Windsor, SL4 1PW
United Kingdom

Email: stoolzone@gmail.com